Yesterday for our use of web based tools to enhance customer service:

Responding to forums, administering a blog and interacting with customers takes time—a precious commodity for small companies. To compensate, McDerment gets as many employees involved as possible. The challenge: making sure everyone is speaking with one voice. That’s why everyone at FreshBooks, including the executive team, spends the first three months in customer service and support.

There are already a handful of nice comments – and leave yours. Thanks to Gene Marks who made the interview process fun.

Mike McDerment

about the author

Co-Founder & CEO, FreshBooks Mike is the co-founder and CEO of FreshBooks, the world’s #1 cloud accounting software for self-employed professionals. Built in 2003 after he accidentally saved over an invoice, Mike spent 3.5 years growing FreshBooks from his parents’ basement. Since then, over 10 million people have used FreshBooks to save time billing, and collect billions of dollars. A lover of the outdoors, Mike has been bitten so many times it’s rumored he’s the first human to have developed immunity to mosquitoes.

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